Warranty
The Warranty
- Pill bottle organizer bags include a 1-year limited replacement warranty.
- Nurse bags include a 2-year limited replacement warranty.
- Modular pocket panels which are used with our modular bags include a 2-year replacement warranty.
What is covered
Should your bag fail from normal daily use (i.e. handles, zippers, pockets, stitching, etc.), we will replace it with the same model or a similar model if the model you have is no longer available.
Should modular pockets fail from normal daily use in a modular bag, we will replace the pocket panel with the same or similar pocket size if the panel you have is no longer available.
Should the shell of a modular bag fail but the pocket panels remain intact, we may choose to replace the bag shell only. The pocket panels would be moved by you from the original bag to the replacement bag.
The replacement will be shipped free of charge. You may need to provide us with your address if the bag was not purchased through our own store.
In some cases, we may ask to have the damaged item(s) shipped back to us at our cost.
Bags which are worn from normal use but have not failed are not eligible for replacement. You may still contact us to discuss your situation and we will consider solutions on a case by case basis.
Submitting a Claim
To submit a warranty claim, please use the "Contact Us" link which appears on all store pages. Include your order number, a short description of the failed part(s), and a photo of the bag.
Limitations
This warranty is limited to bags which adhere to the care instructions provided on the product pages and included with bag packaging. Unless stated otherwise, machine washing and machine drying will void this warranty.
Clearance-priced items are not covered by this warranty but are covered by the 30-day refund/replacement policy.
This warranty applies to products purchased from StarPlus2 on starplus2.com and all other marketplaces/stores. It does not cover purchases made from 3rd parties.