Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with the carrier’s tracking number and link.
Most domestic orders are shipped via the US Postal Service (USPS), UPS, and FedEx.
We select the carrier for orders with free shipping and flat-rate shipping at the time of fulfillment.
You select the carrier for orders with variable-rate shipping and for international orders.
For international orders only – if we are not able to ship your order at the quoted rate you see at checkout, we will cancel the order and let you know.
Due to the pandemic over the past few years and in some cases around the Holidays, carriers have experienced delays domestically and internationally. Carriers post notices of such events on their websites. If your package is delayed for these reasons, we advise to wait a few extra days for it to arrive before requesting an exchange or refund. The tracking notes which you see available on the carrier’s website are the best information we have in learning the status of a delayed package.
For packages which are marked "delivered" but not received, please contact us right away at service@starplus2.com and we will work out a solution.
Shipping Rates and Estimates
- domestic standard (2-4 days) – free
- domestic expedited (2nd day) – $9.99 (up to 5lb), $19.99 (up to 20 lb), for larger orders please contact support@starplus2.com
- international - calculated-shipping rate and duration displayed at checkout
Please note: international orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. StarPlus2 is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 2 days of your quoted delivery date, please contact us at support@starplus2.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We DO NOT ship to PO boxes because of restrictions associated with PO boxes by some of our carriers. If a PO box is entered as the ship-to address at checkout, we may contact you asking to change the ship-to address or we may cancel the order.
Refunds, returns, and exchanges
Please note: most of our medicine bags have individual pockets designed to fit specific size containers (much like shoes and clothing). To avoid returns for reason of “did not fit”, we highly recommend measuring and counting your containers before ordering to ensure the bag you have selected is designed to hold your container sizes.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the product. A product which has been opened and tested only is considered unused.
Refunds are issued once we receive and inspect the returned item.
If you wish to return an item, please do so by accepting delivery first and then submitting a return request to us. Orders which are refused and retained by the carrier take much longer to be returned to us and will delay a refund.
When we pay for return shipping: in the event that your order arrives damaged in any way, please email us as soon as possible at support@starplus2.com with your order number and a photo of the item’s condition. We will determine if a return is required and pay all shipping costs associated with the return and/or replacement.
When you pay for return shipping: shipping associated with returns for any reason other than “damaged” are paid by the customer. As mentioned above, many of our bags have individual pockets which are sized to fit specific containers. If you are not sure which bag would best fit your needs, please contact us before making a purchase and we will be happy to consult with you.
If you wish to return an item which has been used within the first 30 days of delivery, please contact us at support@starplus2.com to let us know it has been used so that we can offer a proper solution.
If you have any further questions, please do not hesitate to contact us at support@starplus2.com. We are committed to ensuring a smooth buying experience for you at all times.
Buy with Prime returns
Returns should be initiated via the Buy with Prime order confirmation email you received at the time of placing the order.